Customer Engagement

Permanent

FR or NL + EN

This role bridges strategic business goals with
CX technology solutions
such as
marketing automation
,
CRM
, and
customer data analytics and platforms
. The ideal candidate will possess
strong business acumen, data proficiency, and solution design skills
to
lead clients through meaningful CX transformations
. Proficiency in
data analytics
,
marketing automation
, and
CRM
is essential.

What you'll do:

All the responsibilities we'll trust you with

• Contribute to the design and architecture of customer experience solution
  s, focusing on digital marketing solutions, CRM, and customer data analytics.
• Define
  data modelling
  and
  transformation rules
  within CX platforms (e.g., CRMs, Marketing automation, CDPs).
• Collaborate with stakeholders to understand business goals and translate them into actionable CX strategies.
• Understanding business processes within CX, being able to define them and map them accordingly.
• Translate business and functional requirements into actionable solution frameworks.
• Collaborate with stakeholders to define and optimize omni-channel customer journeys.
• Develop and implement segmentation strategies that enhance customer interactions across touchpoints.
• Utilize analytical skills to leverage data insights for optimizing customer experience initiatives.
• Ensure compliance with privacy, governance, and data quality standards in all CX solutions.
• Engage in Agile methodologies to facilitate project collaboration and enhance team performance.

Who you are:

That matter most for this role

Your education & experience

• Master's degree in Business, Marketing, Computer Science, or related field.
• 3-5 years of experience in digital transformation, CX consulting, or business architecture.

Your technical expertise

• Experience with customer engagement (CE) solutions ecosystem, at least in 1 solution, including data or digital applications, platforms, or models that influence end customer interactions, such as marketing automation, campaign analytics, marketing targeting, customer data platforms, and chatbots (e.g., Adobe, Google, IBM, Marketo, Salesforce, SAS).
• Functional knowledge of tools like SQL, Python, Postman for data analysis and integration.
• Proven experience with data modelling, analytics and ETL pipeline design.
• Familiarity with Agile frameworks (Scrum, Kanban, SaFE) and project management methodologies.

Your business & consulting skills

• Fluency in one of the national languages (Dutch/French) and full proficiency in English.
• Strong business acumen with the ability to align digital solutions to strategic goals.
• Excellent analytical, conceptual thinking, and problem-solving skills.
• Effective communication and presentation abilities to engage both technical and business stakeholders.
• Experience in consulting and implementation projects, preferably in financial or retail sector.

Why you should join us:

Some of the rewards of working at Orange Business

• A
  community of experts
• as Digital Natives, we put innovation at the heart of our expertise. Continuously seeking new ideas, we proudly host regular "Guild" workshops and knowledge-sharing sessions through our Data Meetups.
• Career growth possibilities
  .
• We may work with
  tomorrow's technology
  , but at our core we are a
  people-oriented organization
  and we are proud to have our
  Great Place to Work
  certification.
• An
  open and inclusive
  culture
  , that enables us to reach our full potential.
• Hybrid ways of working
  and
  modern
  &
  collaborative
  office in Brussels.
• Compelling advantages
  including a yearly bonus scheme, a flexible mobility with possibility for a housing budget, representation and expense allowances…
• Read more about the benefits we offer
  here
  .

Apply now

We can't wait to meet you

More about Orange Business:

Check out our
website
for even more or connect with us on
LinkedIn
.